Returns & Refunds Policy

At British Equine, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.

30-Day Returns

You may return most unused items within 30 days of receiving your order for a full refund or exchange.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in their original packaging where possible.
• Include all accessories, instructions and components supplied.
• Be accompanied by proof of purchase.

Faulty or Damaged Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Photographs showing the damage or fault where possible.

We'll arrange a replacement, refund or suitable resolution as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened feed supplements.
• Opened grooming or healthcare products.
• Special order or personalised items.
• Gift cards.

Unless the item is faulty or not as described.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the return postage costs.

If the item is faulty, damaged or supplied incorrectly, British Equine will cover the reasonable return postage costs.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost during return transit.

Refunds

Once your return has been received and inspected, we'll notify you by email.

If approved, your refund will be processed back to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to process the refund.

Exchanges

If you'd like to exchange an item, please contact us before returning it so we can confirm stock availability.

How to Arrange a Return

Please contact us before returning any item.

Email: hello@britishequine.co.uk

Please include:

• Your name
• Order number
• Reason for return

We'll provide full return instructions.

Our Promise

We're horse people ourselves, and we believe in offering the same service we'd expect to receive. If something isn't right, we'll always do our best to put it right quickly, fairly and professionally.