Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with British Equine. We aim to process and dispatch orders as quickly as possible and keep you informed throughout your order.

UK Delivery

British Equine currently delivers throughout the United Kingdom.

Delivery charges, where applicable, are calculated and displayed at checkout before payment is made.

Estimated delivery times are provided as a guide and may vary depending on the product, delivery service and destination.

Order Processing

We aim to process orders promptly. Many orders are dispatched within 1–2 working days, although some products may require additional processing time.

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

Once your order has been dispatched, you may receive confirmation and tracking information where a tracked delivery service is being used.

Delivery Times

Most UK orders should arrive within approximately 2–5 working days following dispatch.

Please note that delivery times are estimates rather than guarantees. Delays can occasionally occur due to couriers, adverse weather, busy seasonal periods or circumstances outside our reasonable control.

Orders Containing Multiple Items

British Equine works with a range of equestrian brands and suppliers. In some cases, products within the same order may be dispatched separately and may therefore arrive in more than one parcel.

You will not be charged additional shipping costs simply because we choose to split an order into multiple deliveries.

Delivery Addresses

Please ensure that the delivery address entered at checkout is complete and correct.

If you notice an error after placing your order, please contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the dispatch process.

British Equine cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied when the order was placed.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us and we will be happy to investigate.

Please allow for reasonable carrier delays before reporting an order as missing.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery. Where possible, please provide photographs of the parcel, packaging and damaged item so that we can investigate and resolve the issue promptly.

International Delivery

Unless international delivery is specifically shown as available during checkout, orders placed through British Equine are currently available for UK delivery only.

We hope to expand our delivery options as British Equine grows.

If you have any questions about your order or delivery, please contact our customer service team:

Email: hello@britishequine.co.uk
WhatsApp: +44 7441 448940

British Equine
Equestrian products, supplies and essentials for horses and riders across the UK.