Shipping policy

Shipping Policy

At British Equine, we aim to provide a straightforward and reliable delivery service for our customers throughout the United Kingdom.

UK Delivery

British Equine currently delivers throughout the United Kingdom.

Standard UK delivery is £4.00 for orders under £100.

Free standard delivery is available on orders of £100 or more.

The applicable delivery charge will be clearly displayed at checkout before payment is made.

Delivery Times

Standard UK delivery is normally 3–5 business days.

Delivery times are estimates rather than guarantees. Delays can occasionally occur due to couriers, adverse weather, busy seasonal periods, UK bank holidays or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed using the contact details provided with your order.

Order Processing

We aim to process and dispatch orders promptly.

Orders are normally processed on working days, Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

Once your order has been dispatched, you may receive confirmation and tracking information where a tracked delivery service is being used.

Multiple Items and Deliveries

Where an order contains multiple products, items may occasionally be dispatched separately. This may occur where products are supplied from different locations or where doing so allows us to fulfil your order more efficiently.

You will not be charged additional standard delivery fees simply because we choose to send an order in more than one parcel.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at hello@britishequine.co.uk. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

Tracking

Tracking information will be provided where available for the delivery service being used.

Please allow time for tracking information to become active after receiving a dispatch notification, as courier systems may not update immediately.

Delivery Problems

If your order has not arrived within the expected delivery period, please contact us at hello@britishequine.co.uk and we will investigate.

If a parcel appears to have been lost or damaged during delivery, please contact us as soon as reasonably possible so that we can assist you.

Damaged or Incorrect Orders

If an item arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible at hello@britishequine.co.uk.

Please include your order number and, where appropriate, photographs showing the issue. This will help us resolve the matter as quickly as possible.

Please also refer to our Refund Policy for information about returns, refunds and exchanges.

Delivery Restrictions

We currently offer standard delivery within the United Kingdom.

Some products may be subject to additional delivery restrictions because of their size, weight, contents or courier requirements. Where a restriction applies, we will provide relevant information on the product page or during the ordering process where reasonably possible.

If you have any questions about an order or delivery, please contact:

British Equine
Email: hello@britishequine.co.uk
WhatsApp / Telephone: 07441 448940
Portsmouth, Hampshire, United Kingdom

We aim to respond to customer enquiries as promptly as possible during normal working days.